Are You Ready for Your Technician?!

Carrier and Kemnitz Heating and A/C want to make sure your next service appointment is as efficient and smooth as our products! Here are a few items we suggest you check prior to your next appointment.

Pre-Service Checklist

Know where all your heating and air conditioning units are located.
Perform basic trouble shooting tactics
- Check the filter
- Check the curcuit breaker
- Turn of the unit if it is frozen
Check to make sure your thermostat is set to cool
Write down the model numbers of all your Carrier parts.
Be ready to clearly explain what symptoms/problems you have had and when they began.
Make sure your system is accessible and all pets are put away (for our safety and theirs!)
Make sure an authorized adult is home (someone over the age of 18yrs.)
Be prepared to answer the phone. Most technicians will call to confirm the appointment when they are heading your way.
If you are a renter, be sure to have your landlords’s approval prior to making an appointment
Be prepared to make payment at time of service if/when appropriate